All bespoke, personalized, and made-to-order pieces are final sale.

Orders cannot be canceled or modified once production has commenced.

• Exchanges are permitted only in the case of sizing issues.
• Requests must be made within 10 days of delivery.
• Items must be unworn and returned in original condition and packaging.
• Resizing or shipping costs may apply depending on the design.

Please note: Certain designs may not be eligible for resizing due to their structure.

For select ready-to-ship items:

• Returns may be requested within 10 days of delivery.
• Items must be:
  • Unworn and unused
  • In original condition
  • Returned with original packaging

Once approved and received, a refund will be issued to the original payment method.

If your order arrives damaged or incorrect:

• Notify us within 48 hours of delivery.
• Provide clear photos or videos for verification.

Once reviewed, we will arrange a repair, replacement, or appropriate resolution.

• Approved refunds will be processed to the original payment method.
• Please allow 5–10 business days after approval for processing.

Shipping charges are non-refundable, unless the return is due to our error.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a fully insured and trackable shipping service.

Laelouris Fine Jewelry is not responsible for items lost or damaged during return transit.