We strive to provide a seamless and refined customer experience. In the rare event of any issue, we will make every reasonable effort to resolve it promptly.

All made-to-order and bespoke jewelry is handcrafted in New York.

Production timelines are estimates only

Delays may occur due to:

• Material sourcing (diamonds, gemstones, metals)
• Design approvals
• Crafting processes

We recommend ordering well in advance for important occasions.

Each Laelouris piece is carefully handcrafted using premium materials.

Due to the artisanal nature:

• Slight variations may occur
• Each piece remains unique and one-of-a-kind

• Prices are subject to change based on global material costs
• Quotes are valid for 30 days unless otherwise stated
• In the event of pricing errors, we reserve the right to cancel or refuse any order

By placing an order, you confirm:

• All details provided are accurate
• You accept final design specifications

If selected materials become unavailable, we may offer equivalent alternatives.

• A deposit may be required to begin production
• Full payment must be completed prior to shipment

All items remain the property of Laelouris Fine Jewelry until fully paid.

Due to the custom nature of our jewelry:

• All bespoke and made-to-order items are non-refundable
• Orders cannot be canceled once production has commenced

All orders are shipped from New York, USA.

• Orders are shipped via secure, insured courier services
• Tracking details will be provided upon dispatch

Important:

• Delivery timelines are estimates only
• We are not responsible for:
  • Courier delays
  • Customs clearance delays
  • Import duties or taxes

Risk transfers to the customer upon confirmed delivery.

For international shipments:

• Duties, VAT, or import taxes are the responsibility of the customer
• Customs delays are beyond our control

If you provide your own stones:

• We are not liable for damage due to pre-existing flaws
• Natural inclusions may affect durability during setting

• One complimentary resize may be offered within 15 days
• Not all designs are eligible

Resizing by third parties voids any warranty.

We offer a limited warranty covering manufacturing defects only.

This does NOT cover:

• Wear and tear
• Accidental damage
• Lost stones
• Unauthorized repairs

To maintain your jewelry:

• Avoid harsh chemicals
• Store securely
• Schedule professional cleaning when needed

All content, designs, and materials on this website are owned exclusively by Laelouris Fine Jewelry. Unauthorized use is strictly prohibited.

To the maximum extent permitted by law, we are not liable for:

• Indirect or consequential damages
• Loss of profits, data, or sentimental value

All products and services are provided “as is” without warranties of any kind, except as expressly stated in this policy.

These Terms are governed by the laws of the State of New York, USA.

Laelouris Fine Jewelry

📞 +1 201 581 0066

🕒 Monday – Saturday | 10:00 AM – 6:00 PM (EST)

📧 support@laelourisfinejewelry.com